We care about our products and naturally do our best to deliver them to you in top condition. However, it sometimes happens that an order is damaged during transport or that something else happens which means you can claim warranty.

Legally, you are obliged to report the defect within two months of discovering it. to report this to us. If the defect is covered by the warranty, we will provide for repair or replacement free of charge .

Exceptions

The warranty does not apply to damage caused by improper use, wear and tear due to normal use, drops, bumps, water or heat damage, or damage caused by modifications to the product. Damage caused by incorrect cleaning or maintenance is also not covered by the warranty.

How do you report a warranty?

Contact us via info@rok-en-billie.nl . Please state the following:

• Your name and order number
• Product / article number
• Description of the problem
• Photos clearly showing the damage or defect

We will contact you as soon as we receive your message. to coordinate the next steps.

We strive to resolve every problem in a fair, transparent and customer-friendly manner.